Clutchy Ai Membership & Credits Policy

This Policy explains your rights and obligations when you use a Clutchy Ai membership or Spark Credits. It covers membership benefits, how to earn and use credits, how to subscribe or cancel, and how we manage benefits and credits.

We are committed to providing you with a high-quality service experience and protecting your rights through clear rules. Please read this Policy carefully before becoming a member or using Spark Credits. By agreeing to this Policy and using these services, you confirm that you understand and accept its terms.

1. Membership Levels & Benefits

You may choose from the following membership levels and receive the corresponding benefits.

1.1 Non-Member

Members and non-members can each use up to six contact profile cards. AI replies normally use Spark Credits.

1.2 Member

Active SVIP members can generate text replies, screenshot replies and icebreakers without spending Spark Credits. Standard VIP members are charged under the applicable credit rules. See your plan for fast-generation benefits.

2. Spark Credits Usage Rules

2.1 Using Spark Credits

Spark Credits can be used for text replies, screenshot replies and icebreakers. The charge can vary by feature and between an initial request and a request for more suggestions.

2.2 Buying Spark Credits

All users may purchase Spark Credits (see Section 3).

2.3 Do Spark Credits Expire?

Purchased Spark Credits do not expire as long as Clutchy Ai continues to operate the Credits program.

We reserve the right to terminate the Credits program entirely. In such a case, we will provide at least 30 days' advance notice via in-app notice or email. Upon termination, any unused purchased Credits will be refunded on a pro-rata basis to the user’s original payment method (if the unused balance is $10 USD or more), in accordance with applicable laws including California Civil Code §1749.5 and similar state laws (e.g., New York GBL §396-i).

3. Credit Packs and Pricing

Each credit pack is a one-time purchase. Check the number of credits and the price for your platform. On iOS, Apple confirms the price and currency for your storefront. On Android, check the amount on the payment confirmation for the pack you selected.

Note: By making a purchase, you agree to the pricing terms. Depending on your state of residence, sales tax may apply to digital goods and will be added at checkout where required by law.

4. Paid Membership Terms

4.1 Subscription Period

On iOS, the App Store lists weekly, monthly and annual auto-renewable membership options. Check the period and renewal terms for your selected product at checkout. On Android, the available term and any recurring payment authorization are shown for the selected plan.

4.2 Subscription Prices

Membership prices are set separately for iOS and Android. On iOS, check the initial charge and renewal price on the Apple purchase confirmation. Introductory offers depend on the product and your Apple Account eligibility. On Android, the price depends on the selected Android plan and applicable discounts. Check the amount before paying and review any recurring charges before authorizing them.

Note: All prices exclude applicable taxes (e.g., VAT, sales tax) that may be levied by tax authorities. Taxes, if any, will be separately stated at checkout.

4.3 Payment Methods

On iOS, purchases are billed to your Apple Account through the App Store. On Android, available payment methods are shown at checkout.

4.4 Cancellation & Refund Rules

You may have the right to cancel and receive a full refund within the period disclosed on the transaction page at the time of your purchase (e.g., 5 days), in accordance with applicable laws including, without limitation, the U.S. Federal Trade Commission rules governing negative-option marketing, the California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.), the New York General Business Law § 527-a, the Vermont automatic renewal statute (9 V.S.A. § 2454a), and similar state automatic-renewal and consumer-protection laws:

1) Material Platform Failure: If a material failure of the platform prevents you from using the membership service, you may request a refund. For purchases billed by Apple, Apple reviews the refund request. For purchases through other payment channels, the platform will verify the situation and determine whether to issue a refund.

2) Legal Requirement: If a cooling-off period or other statutory refund right applies under your local law, the platform will process the refund in accordance with applicable law.

Effects of Cancellation:

1) Your account reverts to the free tier at the end of your current billing period.

2) Cancellation stops future renewals. Benefits already paid for continue through the current period unless the purchase is refunded or revoked.

For purchases billed by Apple, submit your refund request to Apple. Apple decides whether to approve it. For other payment channels, or for help locating an order, contact yhuangkeji@163.com. Any statutory refund rights still apply.

5. Disclaimer & Miscellaneous

5.1 Spark Credits and membership benefits are virtual services with no cash value. They are non-transferable, non-exchangeable, and non-refundable unless otherwise required by applicable law (statutory force majeure excepted).

5.2 We may update this Policy as laws or regulations change or to improve our services. The latest version will be available in [My Account]. If a change materially and adversely affects your rights, we will notify you at least 30 days in advance via email or in-app notice. Unless the change affects rights you already accrued before the new Policy’s effective date, your rights, obligations, purchase processes, and fees are governed by the latest Policy and the purchase page in effect at the time of purchase.

5.3 If benefits are not properly credited due to a failure on your device or network, we will re-credit the benefits after verification, without additional compensation.

5.4 The third-party advertising content displayed on the platform—including the products, services, and truthfulness of the information, as well as any transaction disputes arising therefrom—shall be the sole responsibility of the advertiser. The platform assumes no obligation to review such content and bears no joint liability, unless otherwise required by applicable law.

5.5 We may monitor your use of the app. If you break the law or violate this policy, we may take action (including banning your account).

5.6 If you violate a law, regulation, or this Policy while using our free or paid services, we reserve the right to hold you liable under applicable laws and regulations.

5.7 If your account is restricted or banned due to your own improper conduct, we will not provide any refund or compensation, and you bear all resulting consequences.

5.8 We own the copyright in this Agreement.

5.9 Except to the extent preempted by the Federal Arbitration Act, this Policy and any disputes arising under it shall be governed by California law without regard to conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to this Policy or our relevant practices shall be subject to the Dispute Resolution provisions (including the binding arbitration agreement and class action waiver) set forth in Section 15 of our Terms of Service. By using the Service, you agree to those terms.

6. Automatic Renewal

On iOS, the auto-renewable membership options are weekly, monthly or annual. Credit packs are one-time purchases.

On Android, a purchase renews only if you select a recurring plan and authorize recurring payments through WeChat Pay.

For more details, see the Automatic Renewal Rules below.

We may add, modify, or discontinue recurring subscription types or benefits as our business or user needs evolve. Before subscribing, review the terms and plan details shown at checkout.

7. How to Contact Us

If you have any questions, comments, or suggestions regarding this Policy, please contact us at:

Developer: Hangzhou Yanhuang Intelligent Technology Co., Ltd.

Email: yhuangkeji@163.com

We will generally respond within 15 business days.

Appendix: Automatic Renewal Rules

These Automatic Renewal Rules (the “Auto-Renewal Rules”) are a supplement to and an integral part of our Membership & Credits Policy. In case of any inconsistency between these Auto-Renewal Rules and the main Policy, these Auto-Renewal Rules shall prevail.

These rules apply when you select a recurring plan and confirm the subscription with Apple or authorize recurring payments with WeChat Pay.

1. Service Description

Automatic renewal lets you keep your membership active without having to renew it manually each billing period.

The provider you authorize charges the payment method associated with that subscription for subsequent billing periods.

The timing of the charge depends on your payment method. Once the payment goes through, your membership renews for the applicable subscription term.

2. Automatic Renewal Types & Billing Periods

For Apple subscriptions, the billing period is one week, one month or one year as shown on the Apple confirmation screen. For a WeChat Pay plan, the billing period is shown in the recurring payment authorization.

We may adjust auto-renewal types or benefits as our business or user needs evolve. Review the current plan details at checkout.

3. Automatic Renewal Billing Rules

3.1 By choosing automatic renewal, you agree that your payment method may be charged for each renewal period without requiring you to re-enter a password or SMS verification code. The App does not participate in payment verification and has no access to your payment account password or verification code.

3.2 Your subscription renews and you are charged each billing period until you cancel automatic renewal or Clutchy Ai ends the automatic renewal service.

3.3 Under applicable law (including FTC rules and the California ARL, the New York GBL § 527-a, and the Vermont 9 V.S.A. § 2454a), we will send you a clear renewal reminder at least 5 days before each automatic renewal period begins, explaining how to cancel automatic renewal.

3.4 The first auto-renewal charge will occur at the end of any free trial (if offered) or at the end of the initial paid period. Subsequent charges will occur within 24 hours before the start of the next billing period. Once a charge is successful, your paid service period will be extended for the applicable term.

3.5 If a charge cannot be completed due to force majeure (e.g., network outage), the charge date will be postponed until the charge succeeds.

Reminder: Please monitor your payment account balance. You bear the risk and loss if a renewal fails due to account issues or insufficient balance. If renewal charges fail repeatedly, Clutchy Ai will suspend automatic renewal and notify you to manually renew.

4. Automatic Renewal Notices

To help you stay informed, we (and/or applicable payment processors) will send a renewal reminder at least 5 days before each automatic renewal period begins, via email or in-app notice (Payment processor notifications are subject to the processor’s actual delivery).

5. Price Adjustments

Clutchy Ai may change the price of auto-renewing subscriptions. If we change the price for an active auto-renewing subscription, we will notify you at least 30 days in advance via in-app notice, platform posting, or email.

The new price will apply starting with your next billing cycle. If you do not agree to the new price, you may cancel auto-renewal as described in these rules. Your current membership will continue until the end of your then-current billing period and will not be renewed.

Note: The price change does not affect periods you paid for before it took effect.

6. Right to Cancel & Cancellation Method

You have the right to choose whether to continue or cancel automatic renewal. You may cancel at any time, and cancellation will take effect at the end of the then-current billing period. No fees or penalties apply to cancellation.

What happens after cancellation?

• Your paid membership will end when your current billing cycle finishes.
• If you do not cancel before your current billing cycle ends, your payment method may be charged for the next period, and your membership will be extended accordingly.

Note: If you cancel within one day before your billing cycle ends, some payment processors may have already started the next charge. If that charge goes through, your membership will be extended for another period.

7. How to Cancel Automatic Renewal

You can cancel auto-renewal using any of the following methods:

On iOS (Apple)

Open Settings and tap your name. Tap Subscriptions, select Clutchy Ai, then tap Cancel Subscription. (You may need to scroll down to see the cancel button.)

For a WeChat Pay recurring plan

Open the automatic payments section in WeChat Pay, select the agreement for this service and cancel it.

Note: Canceling automatic renewal does not by itself entitle you to a refund of a valid charge already completed. Refund requests remain subject to Section 4.4 of the main Policy and applicable law. Unless the purchase is refunded or revoked, your paid membership continues for the period you already paid for.

8. Suspension or Termination

We may suspend or discontinue automatic renewal services for operational reasons. We will provide at least 30 days’ advance notice via platform posting, in-app notice, or email.

Upon termination, your paid service period will end at the end of the then-current billing cycle, and we will refund any unused portion of the current period on a pro-rata basis.